�鶹ӳ��

Values

�鶹ӳ��'s values are at the core of everything we do.

Courage

We stay true to our values, even in the face of risk or loss. We speak up. We do this all in the service of personal and organizational integrity.

Love

We build relationships grounded in patience, kindness, gratitude, and respect. In our teams and in our work, we bring our whole selves in an authentic and caring spirit and encourage others to do the same.

Equity

We work to prevent and undo unfair systems, policies, and forms of racism and discrimination that drive gaps in our organization and in our work. We tell the truth about inequities and value all voices. We believe that we are interconnected and that inequities lead us all to lose. We want everyone to thrive and none of us can truly thrive until we all do.

Trust

We recognize the unique experience that each of us brings and believe in each other’s strengths. We ensure that people feel empowered and supported. We engage in genuine dialogue and encourage feedback with one another and our customers.

Impact

We work to improve all aspects of health and health care for patients, caregivers, the health workforce, and populations. We do this by applying improvement science to create better results for our partners and communities.

Equity Is One of �鶹ӳ��'s Values

Over the past 10 years, �鶹ӳ�� has learned that pursuing equity is a continuous improvement journey. On this journey, we’ve learned the importance of working at the individual, interpersonal, and institutional levels. To achieve our mission to improve health and health care worldwide, �鶹ӳ�� is committed to diversity, equity, inclusion and being an anti-racist organization. In 2018, staff came together to redefine �鶹ӳ��’s organizational values of love, courage, equity, and trust. Ideally, equity, as with all of our values, is embedded in all of our systems, processes, and actions.

At �鶹ӳ��, holding equity as one of our values means: We work to develop and maintain systems, policies, and procedures to eliminate gaps in our organization and in our work. We tell the truth about inequities and value all voices. We believe that we are interconnected and that inequities lead us all to lose. We want everyone to thrive and none of us can truly thrive until we all do.

Improving Equity at �鶹ӳ��

We recognize that to successfully work with others to improve equity, �鶹ӳ�� must do our own work on equity internally. Diversity, inclusion, and equity do not happen by accident or without the expertise and perspectives of people from a variety of backgrounds and experiences. �鶹ӳ�� works to ensure that diversity, inclusion, and equity within our organization is an integral part of �鶹ӳ��’s strategy.

Our work to improve equity at �鶹ӳ�� has a dual aim:

• Develop a workforce representative of the communities where �鶹ӳ�� lives and works; and
• Cultivate a working environment where all staff can thrive and achieve their full potential.

There is no one-size-fits-all approach to diversity, inclusion, and equity. �鶹ӳ�� currently has 167 US-based staff, 22 staff based in our Ethiopia office, and 35 staff members �鶹ӳ�� engages through Professional Employment Organizations in Australia, Bangladesh, Brazil, Colombia, Ecuador, France, Ghana, New Zealand, Nigeria, Portugal, Qatar, Singapore, South Africa, and the United Kingdom. We continue our partnerships with staff around the world to ensure that �鶹ӳ�� maintains diverse, equitable, and inclusive workplaces wherever staff are based.

We have committed to reporting these data publicly because we advocate for all of our partners do the same. �鶹ӳ�� believes it is important to be transparent about both our successes and challenges with equity work, and we believe that it is important to model behavior that we hope others might emulate in health and health care around the world. In 2020, �鶹ӳ�� committed to publish our data on diversity, inclusion, and equity and below you will find the first iteration. At �鶹ӳ��, we commit to annually reporting these data and to enhance and improve them over time.

Develop a Representative Workforce

With the guidance and support of the �鶹ӳ�� Board of Directors, our internal equity efforts began with a focus on increasing the diversity of �鶹ӳ�� staff, leaders, and board members. These data are tracked over time and used to evaluate equity in �鶹ӳ�� recruiting and hiring processes to improve talent pools at every stage and ultimately contribute to improving diversity across �鶹ӳ��. While improving diversity is important, �鶹ӳ�� recognizes that diversity on its own is never enough to foster inclusion and equity.

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Cultivate an Environment Where All Staff Thrive

While �鶹ӳ��’s diversity statistics have steadily improved, we believe this is only the beginning of the story. We need to go many steps further and take the time to seek out and listen deeply to staff experiences. We need to be willing to look for inequities in the experience of people in the workplace.

For years, �鶹ӳ��’s quarterly employee satisfaction scores were consistently high when reviewed in the aggregate. In staff surveys, approximately 90 to 95 percent of staff agreed or strongly agreed with the statement, “Overall, �鶹ӳ�� is an excellent place to work.” In 2017, as part of our internal equity improvement efforts, on internal surveys �鶹ӳ�� staff had the option to identify, if they chose, as White or as a Person of Color. This enabled �鶹ӳ�� to begin stratifying the data by race and ethnicity, and to couple data with stories of staff experience.

In response to the statement, “Overall, �鶹ӳ�� is an excellent place to work,” the data from the first stratified survey in 2017 indicated a 28 percent difference between staff of color and white staff, with around 96 percent of white staff agreeing or strongly agreeing with this statement compared to 68 percent of staff of color. This information challenged us to look deeper, to carefully consider the qualitative feedback in the survey and other markers of staff experience. It compelled us to consider how organizational policies and practices could widen or narrow that gap. We continue to work with our staff on changes and improvement ideas that will help to improve the experience of all staff in the organization.

Some of �鶹ӳ��’s efforts to address this gap include:

• Designated safe spaces for staff of color to come together to discuss their experiences and offer mutual support;
• Racial justice affinity groups for white staff and staff of color led by external coaches;
• Diversity, equity, and inclusion trainings provided to all staff on a regular basis; and
• Ongoing efforts to improve the transparency of �鶹ӳ��’s promotion and compensation processes.

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�鶹ӳ�� Equity Advisory Group

�鶹ӳ��’s equity work is guided by the �鶹ӳ�� Equity Advisory Group (EAG), an independent group of advisors chartered by the �鶹ӳ�� Board of Directors in 2016 to provide expert review and guidance to improve the consistency and credibility of �鶹ӳ��’s internal and external equity work. The EAG helps us advance our learning in equity, focus �鶹ӳ��’s strategy and programs, review and help develop �鶹ӳ�� activities, advise on advocacy opportunities, and support new partnership development.

�鶹ӳ�� Statement on Modern Slavery

The �鶹ӳ�� is committed to conducting our business responsibly and sustainably. As a global organization committed to improving health and well-being, it is our responsibility to ensure that we are not complicit in any form of modern slavery in any aspect of our operations, including our supply chain. 

Read the �鶹ӳ�� Statement on Modern Slavery